Health Is Wealth Maui LLC & Quantum Healing Lasers
RETURNS POLICY / SHIPPING POLICY

Welcome to Health Is Wealth Maui LLC. We carry exceptional health enhancement and therapeutic products and equipment. We offer many products not listed on our website. Please call us toll free at 1-888-824-7558 or visit our websites for more info or to inquire about other products available from:

HealthIsWealthMaui.com

ColdLaserSupplies.com

Quantum-Healing-Lasers.com

Health Is Wealth Maui LLC
1215 S Kihei Rd
Ste O #810
Kihei, HI 96753

1-888-824-7558 - Toll Free Phone
1-808-572-2995 - Local Phone

RETURNS:

All items sold by Health Is Wealth Maui LLC and Quantum Healing Lasers carry full factory warranties. Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer.

Many items are available with a 30 day money back guarantee (minus a 20% restocking fee) when sold and shipped in the US. A money back guarantee is not offered or available for customers outside of the United States due to the complexities of dealing with international borders. If you purchased an item that you wish to return and the item you purchased is one that comes with a return policy, please call for a return authorization number, which must be written on the return label (not on the shipping box please).

Items not elligible for return include: The Laserex 3000 Lasers, the TQ multi-point/hair brush emitter and TQ Carts and Armatures, and ito ES-160.

RETURN REFUND POLICY:

If for any reason you are not completely satisfied with your order of an item that carries a money back guarantee you may return it for a refund. Simply call for a return authorization number and then return your purchase in resalable condition (meaning new condition with no marks, tears, scratches or erasures on the original product, and with all original retail packaging, literature, manuals, CD's, DVD's and warranties) within 30 days of receipt of your shipment, and receive a full refund, minus a 20% restocking fee. This covers postage to customer, administrative, processing and handling fees, plus the item will have to be inspected, cleaned/sanitized, marked down and resold as a used item. Thank you for your business and your understanding.

Packages sent without an RA number will be refused. We do not accept returns of any item returned more than 30 days after delivery or any item that is not in its original condition, or that is damaged or missing parts or manuals. Please do not send us items that do not meet these conditions. We do not issue refunds for non-qualifying items and cannot return the items to you.

The customer is responsible for return postage on all returns unless defective or damaged. Customer is responsible for loss or damage during shipping returns. We recommend all return packages be insured.

We carry many products from many suppliers who have their own restock/refund policy that Health Is Wealth Maui LLC must comply with. If you are unsure of the refund policy of a product you wish to purchase and wish to know, we encourage you to contact us. Please call 1-888-824-7558 or email us.

Items that are refused or cancelled after the item is shipped and before they arrive at your location will incur a minimum 5% refund fee, plus any shipping costs (shipping to and from your location), even if free shipping. These fees will be deducted from your refund.

RETURN POLICY WHEN A LEASING/FINANCING COMPANY IS INVOLVED:

With the leasing and/or financing of equipment, an independant third party is involved in the purchase. Health Is Wealth Maui LLC is in no way affiliated with any leasing/financing companies and consequently, if you choose to purchase equipment by signing a leasing or financing contract from a separate and independent leasing company, there will be NO money back guarantee available on any products purchased.

FOR INTERNATIONAL ORDERS, we do NOT accept credit cards due to the common occurance of international credit card fraud. All shipping prices to any country outside of USA, do NOT include any customs charges, duty charges or tax charges, which your country may charge you. To find out what your charges may be you will need to contact your local customs office. Health Is Wealth Maui LLC is not responsible for these charges. The customer will be responsible for all custom duty charges and any local and federal taxes that may be added to the shipment. Customers who decline to pay any custom duty charges will be automatically charged this rate if Customs bills Health Is Wealth Maui LLC .

Items that are returned more than 30 days after receipt or withouth a valid return authorization number will not be refunded. Items returned within this time frame that are damaged and not in resellable condition will not be elligible to receive a refund.

Damaged or Defective Items that you receive damaged due to shipping or that are defective due to factory fault will be promptly exchanged. Please note that if you wish to exchange items that are not defective or damaged, a processing fee or shipping fee may apply.

PACKING AND SENDING YOUR RETURN:

Only items that are in "like new" resalable condition may be returned. Simply wrap the package securely in its original packaging, making sure to include all manuals and accessories. For your protection, we highly recommend that you adequately insure the item you are returning.

Please call to get a return authorization number (RA#), include a note indicating the reason for your return and include the packing slip or receipt with your return.

Please ship it back via USPS Priority Insured Mail with a tracking number so that you have proof of delivery. Please include a copy of your invoice or packing slip and if you do not have your packing slip or invoice, please indicate the reason for your return on a separate piece of paper including your name and contact info and send the package to the following address:

Ship Returns via USPS Priority or Express Mail to:

Returns RA#_____ Health Is Wealth Maui LLC
1215 S Kihei Rd
Ste O #810
Kihei, HI 96753

All returns must include RA Number, a copy of your receipt and the reason for the return.

Packages sent without Return Authorization Number will be refused. We will notify you via e-mail of your refund once we have received and processed the returned item and it has been accepted according to the terms described above. You can expect a refund in the same form of payment originally used for purchase within 30 business days of receipt of your item.

International Orders: Credit cards will not be accepted on all orders originating out of North America. Health Is Wealth Maui LLC will email you the extra shipping price that will be charged to you before we ship your item to you. All shipping prices to any country outside of USA, do NOT include any customs charges, duty charges or tax charges that your country may charge you. To find out what your charges may be you will need to contact your local customs office.

We ship to many countries throughout the world. Please contact us for a shipping quote. For more information call us at 1-888-824-7558 or 808-572-2995.

SHIPPING POLICY:

Health Is Wealth Maui LLC offers free shipping in the continental US on most purchases over $300 (except for extremely heavy items at our sole discretion). Shipping time depends upon product(s) ordered. Most items are in stock and will be shipped via UPS or Fedex and sometimes USPS Priority for arrival with our free shipping program within approximately one week.


When you need assistance, Call Toll Free 1-888-824-7558
or 808-572-2995 and speak with one of our knowledgable representatives who will be happy to answer your questions and assist you in acquiring the perfect health and therapy product(s) for your needs.

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